WasafHow can we help?
Answers for buyers and sellers on Wasaf, and how to reach our team.
Draft: 9 company details (legal name, address, contact, retention…) still to be filled in, and this text still needs review by a lawyer before launch.
Signed in?
Message us from Settings → Contact Support on the website or in the app. Add the order or request reference; we reply by email and in your support history.
Contact supportEmail & phone
TODO: support email address
Hours: TODO: support hours
Common questions
I forgot my password.
Use "Forgot password?" on the sign-in form. We email a reset link to the account's address.
My business is still pending.
New businesses are checked by hand against their CR before they can buy or sell. You can browse in the meantime.
How do I add my team?
Owners add sub-accounts under Business → Team & sub-accounts.
How does pickup work?
After you order, your order page shows a QR code and pickup code. The seller scans it at the counter to complete the handover.
How do I report a listing?
Open the part and choose "Report this listing". The Wasaf team reviews every report.
How do I delete my account?
Settings → Delete account. See the Privacy Policy for what is removed and what is kept.